Terms of service

Terms & Conditions

Last Updated: August 2026

Welcome to Alzethyn. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website, placing an order, or purchasing our products, you agree to be bound by these terms.

Please read these terms carefully before making a purchase.

1. About Alzethyn

Alzethyn is a preserved flower and emotional aesthetics brand dedicated to creating timeless floral pieces that preserve meaningful moments and personal expressions.

Our creations are designed to celebrate connections between people and between individuals and themselves.

Each piece is carefully crafted and may contain natural variations due to the unique characteristics of preserved flowers and handmade artistry.

2. Product Information

At Alzethyn, our products are made with preserved flowers that undergo professional preservation processes to maintain their beauty for an extended period of time.

Because preserved flowers are natural materials:

  • Slight differences in color, size, shape, and texture may occur.
  • Each arrangement is unique and may not be identical to product images.
  • Colors may appear slightly different depending on lighting and screen settings.

These natural variations are considered part of the uniqueness and beauty of preserved flowers and are not considered product defects.

3. Orders & Payments

By placing an order with Alzethyn, you agree that:

  • All information provided during checkout is accurate and complete.
  • You are authorized to use the payment method provided.
  • Orders are subject to product availability and payment verification.

We reserve the right to refuse or cancel any order in cases including, but not limited to:

  • Incorrect pricing information
  • Suspected fraudulent activity
  • Payment issues
  • Inventory limitations

If your order is cancelled after payment has been received, a full refund will be issued.

4. Custom & Personalized Orders

Alzethyn offers personalized floral creations designed specifically for individual customers.

Due to the unique nature of customized products:

  • Customized orders cannot be cancelled once production has started.
  • Customized products cannot be returned or exchanged unless they arrive damaged or defective.
  • Changes to customization details must be requested before production begins.

Customers are responsible for providing accurate personalization information, including names, dates, messages, and other customization details.

5. Processing Time

Each Alzethyn creation requires careful preparation and quality inspection.

Estimated processing times:

  • Standard products: 3–7 business days
  • Customized products: 7–14 business days

Processing times may vary during peak seasons, holidays, or special promotions.

Processing time does not include shipping transit time.

6. Shipping & Delivery

We currently provide shipping services to selected regions.

Estimated delivery times:

  • Standard shipping: 5–12 business days
  • Express shipping: Based on the carrier service selected at checkout

Please note:

  • Delivery times are estimates and are not guaranteed.
  • Delays caused by carriers, customs, weather conditions, or circumstances beyond our control are not considered shipping failures.
  • Customers are responsible for providing accurate shipping information.

Alzethyn is not responsible for delays caused by incorrect addresses or failed delivery attempts.

7. Damaged or Incorrect Orders

We carefully inspect every order before shipment.

If your order arrives damaged or you receive an incorrect item, please contact us immediately after delivery.

To help us verify any issues caused during transit, customers must submit a claim within:

24 hours after delivery confirmation

Please provide:

  • Order number
  • Photos of the damaged product
  • Photos of the packaging
  • A clear description of the issue

Requests submitted after 24 hours may not be eligible for review or replacement.

After reviewing the information provided, Alzethyn will determine the appropriate resolution, including replacement or refund when applicable.

8. Returns & Refunds

Due to the handmade and delicate nature of preserved flower products:

We do not accept returns or exchanges for:

  • Change of mind
  • Personal preference changes
  • Incorrect size expectations
  • Minor natural variations of flowers

Returns or refunds may be considered for:

  • Damaged products upon arrival
  • Incorrect products received
  • Manufacturing defects

For complete details, please refer to our Refund Policy.

9. Product Care Responsibility

Preserved flowers are designed to maintain their beauty for a long period when properly cared for.

To protect your arrangement:

  • Keep away from direct sunlight
  • Avoid moisture and humidity
  • Do not water flowers
  • Avoid touching petals unnecessarily
  • Keep away from extreme temperatures

Damage caused by improper care is not covered under our refund or replacement policy.

10. Intellectual Property

All content on the Alzethyn website, including but not limited to:

  • Brand name
  • Logo
  • Product designs
  • Photography
  • Written content
  • Graphics

is owned by Alzethyn and protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Alzethyn shall not be responsible for:

  • Indirect losses
  • Delays caused by third parties
  • Improper product care
  • Customer-provided incorrect information
  • Events beyond our reasonable control

Our responsibility is limited to the value of the purchased product.

12. Website Use

You agree not to:

  • Use our website for unlawful purposes
  • Attempt to interfere with website security
  • Copy website content without authorization
  • Submit misleading or fraudulent information

We reserve the right to restrict access or terminate accounts that violate these terms.

13. Changes to These Terms

Alzethyn reserves the right to update or modify these Terms & Conditions at any time.

Changes will become effective immediately after being posted on this page.

Your continued use of our website indicates acceptance of the updated terms.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: hello@aurapetal.net

Brand: Alzethyn